Returns Policy

Last updated: July 4, 2026

Cancellation & Returns

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. To cancel, email us at info@dittonwineandspirits.com with your order details, or call +44 20 8339 9112 and we'll guide you through it.

Once you've told us you're cancelling, you have a further 14 days to return the items. Contact us first for return instructions and the return destination. Please use a reputable, traceable service and keep proof of postage. If we don't receive the goods, or don't receive them within a reasonable time, we can't refund you. For non-faulty returns we refund the original delivery charge, but return postage and any applicable taxes are your responsibility.

Once we receive and inspect your return, we'll email to confirm receipt and tell you whether the refund is approved. For a full refund the goods must reach us in good condition within the window above; deductions (down to zero) may apply where handling has reduced resale value, including transit damage from inadequate packaging. Refunds are made within 14 days of the goods reaching us, to your original payment method.

Defective or damaged items may be exchanged where a suitable replacement exists — please contact us immediately. Many of our items are irreplaceable in the short term, so we'll work with you to find an acceptable solution.

En Primeur wines can only be cancelled within 7 days of ordering. A full refund of the purchase price is given on written notice within that window. Due to the unique nature of en primeur, orders can't be cancelled after this time.